This Delivery Policy explains how digital products purchased through the Website are delivered to customers.
All products offered on the Website are digital virtual items, including but not limited to in-game skins, cosmetic items, virtual goods, and related digital content (“Digital Items”). No physical products are shipped.
Digital Items are delivered electronically through the applicable gaming platform, game marketplace, trade system, user account, or other delivery method specified at the time of purchase.
Customers are responsible for providing accurate account information, trade links, usernames, or other details required for delivery.
The Company shall not be responsible for delays or failed deliveries resulting from inaccurate information provided by the customer.
Most orders are delivered within a few minutes after successful payment confirmation.
In certain circumstances, delivery may take up to twenty-four (24) hours due to:
Estimated delivery times are provided for informational purposes only and are not guaranteed.
Orders are processed only after full payment has been successfully received and verified.
The Company reserves the right to delay, suspend, or cancel delivery if additional verification is required to prevent fraud, unauthorized transactions, money laundering, or other unlawful activities.
Customers must:
Failure to comply with these requirements may result in delayed delivery.
If delivery cannot be completed due to incorrect account details, expired trade links, account restrictions, privacy settings, trade bans, or customer inaction, the Company will make reasonable efforts to contact the customer.
The order may remain pending until the customer provides correct information.
Delivery is considered completed when:
Company records regarding delivery status shall constitute prima facie evidence of successful delivery.
Delivery times may be affected by restrictions imposed by game publishers, gaming platforms, Steam trade holds, account limitations, maintenance periods, or other third-party systems.
The Company is not responsible for delays caused by third-party platforms outside its control.
The Services may not be available in certain jurisdictions due to legal, regulatory, sanctions, or platform-related restrictions.
The Company reserves the right to refuse or cancel orders from prohibited jurisdictions.
Soliton SK s.r.o.
E-Mail: info@skinzy.store